Collection of information
We collect information about you in different ways, depending on the services you use and your activity on our website and platform. In general, we collect information about you when you provide it to us and when you use our Services
Information from your InstaVal account : We ask you for information about you and your company when you register, create and modify an account on the InstaVal Platform. This requires a full name associated with your account, the name of the company, an email address through which we can contact you and a password to protect your personal information.
Information collected following your use of our services: We collect and store the information you enter, send, share, or display in the process of using our Services. This information relates to general information about the company, financial and transactional information. We collect these information you when you use our Services, including browsing our websites and performing certain actions in connection with the Services. We keep track of certain information about you when you visit and interact with any of our services. This information includes the features you use, the links you click, frequently used search terms, and other statistics about your use of the Services.
Information we collect via our support channels: The services also include our customer support, where you can choose to submit information about a problem that you encounter with the services. Whether you send us an email, contact us via the products, speak directly to one of our representatives, or otherwise engage with our support team, you may be required to provide contact information. , a summary of the problem encountered and any other documentation, screenshots or useful information to solve the problem.
The use of the information collected
We use the information we collect, including personally identifiable information, for a variety of purposes. Its use depends on what we collect and what services you use (or service features). These objectives may include:
Provide better services and personalize your experience : We use the information about you to provide you with the services, including processing transactions with you, to authenticate you when you log in, to provide customer support, and for the operation and maintenance of the services.
For research and development: We are always looking for ways to make our services smarter, faster, more secure, integrated and useful for you. We can use collective learning about how people use our services and the feedback we provide directly to us, in order to troubleshoot and identify trends, usage, business models and areas of integration and change improvement of services.
Customer service: We may use your information to resolve technical issues that you encounter, to respond to requests for assistance, to analyze information about incidents, or to repair and improve services.
For the safety: We use information about you and your service to check accounts and activity, to monitor suspicious or fraudulent activity, and to identify service violations.
To comply with the laws in force: We may use your information as necessary to comply with applicable laws, including government requests, law enforcement requests, and to protect the rights, privacy, security, or property of you, us, or others.
InstaVal does not and will never share or sell to third parties financial or descriptive information identifiable by the company. We may use that information anonymously and on aggregate basis for statistical and analytical purposes only, which prevents the identification of information with an account, a company or a person.
Access to your Information
Upon request, when required by law to do so, InstaVal will confirm the personal information we have about you, inform you of how personal information may have been used or disclosed in the past year, update it your information’s, delete your information or correct any inaccuracies in this personal information. We will make every concerted effort to respond to your request as soon as possible.